Satisfaction Guaranteed or your money back!

Rick W. from Fort Wayne, IN:
On Sunday, February 28, my Lee 1000 broke while doing some 9MM reloading. I boxed it up and sent it out UPS Monday night for repair (under Warranty). On Friday you had my repaired press back to me. I couldn't believe it! I didn't think that four days was enough time for shipping, let alone shipping AND repairing my press. This is the second time that I have had dealings with Lee directly, and both times the service was outstanding. You can bet that all of my shooting friends have gotten an ear-full about the quality of Lee products and service. As a small gun dealer, Lee products are the only ones I recommend to my customers.
Thanks again for your GREAT service and I look forward to many more years of using Lee products.

Frank W. from Knoxville, TN:
I received my carrier/shell plate assembly yesterday by mail. I was pleasantly surprised that it was returned so quickly, but shocked to find you fella's hadn't charged me for the rebuild you performed! I really appreciate the fine job you did for me and I want you to know I hold you folks in the highest regard. In this day of cut-throat business practice one does not expect very much service. You folks have restored my faith in repair service. I intend to report the fine service you have given me to my local gun shop distributor whom I originally purchased the Pro 1000 from. Again, I thank you for helping me and want you to know I plan to purchase additional products from your distributors.

Lonnie A. writes:
Thank you for what has to be the fastest and best service I have ever received. When I called to complain, I expected to get the old run-around. But when the technician told me to send the press in and they would take care of the problem, I was surprised. When I got the press back, completely repaired, in only five days from the day I sent it to you, I was shocked.
In today's world, every company makes the claim that they stand behind their product. What they say and what they do; however, are not usually the same thing. That is why I am taking the time to tell you what a refreshing change it is to do business with a company that still believes in their product.

Matthew P. from Redford, MI:
I had recently had some problems with some Lee bullet molds that I use. I wrote to your Customer Service Department and received a letter back from Dave Shono, (Customer Service) saying to send them back, and Lee will fix them at no charge!!! Even though it was my fault that they were messed up!
So I sent them into you guys on a Friday, and figured I'd get them back in about 2 or 3 weeks. Imagine my surprise when I got them back the following Friday! A gentleman by the name of Patrick Klessig sent me back a letter explaining what I did wrong, and how to avoid the problems in the future!! He wasn't rude, or condescending in his advice. He was concerned about my problem!
I must say that I have never been treated so well by a big company!!! I do not know what you do to your employees, but they seem to bend over backwards for the customer.
Please let these two gentlemen know I appreciate their help and advice with my problem.
I will continue using Lee products and I will also be touting your products to all my friends and family. Thanks again.

W.M.J. writes:
Your response of March 17 regarding a problem I had involving my DEWC bullets pushing out the web of the case and causing a bulge, which keeps the cartridge from chambering in a SAMMI cylinder, was excellent. I am now using your suggested solution and have no further problems.
The point of this letter is to congratulate you on your analysis and solution. I had written several other companies (ie your competition) regarding my problem. Your response was the ONLY one which didn't try to "pedal" your products as a solution. Example: XYZ co. assured me, if I used their dies I wouldn't have had that problem. HOG WASH!! They didn't even explain what caused the bulge. I'm not sure they even know (or cared).
So, thank you for great products, backed by sincere efforts to help inexperienced customers like myself. I remain a devoted Lee products fan and spread the work whenever I can.

Kenneth L. from Hartwell, GA:
I received the Reloader press frame and also a new handle. I really didn't expect to get a handle, much less get my check returned. Such generosity is rare in the business world. It makes me very grateful and happy indeed that I chose Lee products for my reloading hobby. I am extremely grateful and will continue to praise Lee Precision and recommend your products to all my friends that reload.

Jim M. from Chuckey, TN:
I wish to thank you for the great service and quality reloading components you have. I sent a .44 mag carbide sizer die back to you for replacement or repair. I bought it in 1985 when I first started reloading. It served faithfully for years and them I noticed a crack in the threaded part of the body. I sent it back with a check on Oct. 30 and low and behold I received a new die and my check back Nov. 5. I want to thank you on your service, warranty and generosity. It is a fine thing to know in this day and time a company still cares.